Refund policy

All sales are final.

Returns

We accept returns only on pieces that arrive damaged or defective. Contact us at help@ultrawrld.com, or use the Self-Help section at ultrawrld.com/pages/support, within 14 days of delivery. Please include your order number and photographs of the fault.

Returns must be requested and approved before anything is sent back to us. We will send you the return address once your return is approved. Items sent back without an approved return will not be accepted.

Refunds

Once we receive the piece and verify the fault, we will refund your original payment method within 10 business days. Your bank or card issuer may take longer to post the refund to your account.

Refunds on damaged or defective products are issued only after verification. Anyone found attempting fraud, such as a false chargeback, will be banned from future purchases.

Exchanges

An exchange for a different size may be possible if we still have your size in stock. The piece must be unopened, unworn and in its original condition, and you are responsible for the shipping cost. Start an exchange in the Self-Help section at ultrawrld.com/pages/support.

Damaged, defective or wrong items

Please inspect your order on arrival and contact us straight away if a piece is defective or damaged, if something is missing, or if you received the wrong piece, so that we can make it right.

Questions

Email help@ultrawrld.com and a support member will get back to you.